We Ship Directly From Our UK Or Irish Based Warehouses
|Order cost:||Below £50||Over £50|
|Order cost:||Below €75||Over €75|
|HIGHLANDS & ISLANDS DELIVERY|
|Order weight:||0kg - 2kg||2kg - 20kg||20kg+|
DW Toolshop are a Northern Irish based company
with extensive warehousing holding over 100k lines of product in stock
This gives us the advantage of being able to ship within both the UK and Ireland without any hassle or extra tariffs or duties
How Long Will My Order Take To Be Delivered?
Most orders will be dispatched on a 48 hour service. Larger items that require a pallet (eg: ride on lawnmowers etc) will be dispatched on a 3 – 4 day service. Occasionally delays may occur that are outside our control eg. weather. We will do our best to keep our customers informed of potential delays
What If My Order Is Wrong?
If you’re order arrives and something is wrong with it do not panic, DW Toolshop offer easy, hassle free returns. We are a UK based company and are able to sort any issues quickly and efficiently. For full details please see our Returns Policy
When Will My Order Be Dispatched?
Any order placed before 2pm Monday to Friday will be dispatched that day (with the exception of some bank and public holidays). Orders placed after 2pm on Friday will be dispatched the following Monday. Orders for larger items that may require pre assembly eg. ride on lawnmowers may take longer to dispatch.
How Will I Know When My Order Has Been Shipped?
We will send you an email notification when your order has been shipped. This will contain all relevant information including confirmation of item, shipping address and tracking information if available. DW Toolshop endeavour to keep stock information correct but in the event of a non stock we will notify you with a time scale or an alternative product. You will then have the option to accept or to cancel your order with a full refund.
Will I be charged duty?
There are no extra tariffs, taxes or import duties. The final price at the checkout is the price you pay.
My Order Hasn’t Turned Up, What Should I Do?
Please contact our customer service team on firstname.lastname@example.org with your order reference and we will look into it for you.
How Much Will My Delivery Cost?
UK Standard Shipping
All orders over £50 will be shipped to UK free of charge. Orders under £50 will be charged at £4.95.
Ireland Standard Shipping
All orders over €75 will be shipped to Ireland free of charge. Orders under €75 will be charged at €7.99.
Highland & Islands Shipping
Orders being shipped to the Highlands and Islands will be charged shipping rates based on weight as shown in the table above.
These shipping rates apply to the following postcode ranges:
AB35- AB38, AB54- AB56, FK18- FK21, GY1- GY10, HS1- HS9, IM1- IM9, IV1- IV29, IV33- IV63, IV99- IV99, JE1- JE5, KA27- KA28, KW1- KW18, PA20- PA49, PA60- PA78, PA80- PA80, PH17- PH26, PH30- PH44, PH49- PH50, TR21- TR25, ZE1- ZE4.